Privacy & Cookie Policy

Effective Date: January 1, 2025

At Stay Golden Custom, your privacy matters. We only collect and use your personal information to serve you better, deliver your custom orders, and improve your experience on our website. This Privacy Policy outlines what we collect, why we collect it, and how it’s used.

If you have questions, feel free to reach out to us at sales@staygolden.ca.

 

1. What Information We Collect

Personal Information

When you place an order or create an account, we may collect:

  • Your name
     

  • Email address
     

  • Shipping address
     

  • Phone number
     

  • Payment details (processed securely via third-party payment systems)
     

Non-Personal Info

Our web system may also collect technical details like:

  • Your browser type and device
     

  • IP address
     

  • Pages you visit on our website
     

This helps us understand how people use our site and improve performance.

 

2. How We Use Your Information

We use your information to:

  • Process and ship your orders
     

  • Send order confirmations and updates
     

  • Respond to customer service questions
     

  • Improve our website and services
     

  • Share occasional promotional emails (if you opt in)
     

We do not sell your information to anyone.

 

3. Sharing Your Information

We only share your information with:

  • Trusted third-party services (like payment processors or shipping partners)
     

  • Legal authorities if required by Canadian law
     

  • Our platform providers (like Zoho and DecoNetwork) for secure order and site management
     

We work with these providers to ensure your data is protected and used only as needed.

 

4. Cookies and Tracking

Like most websites, we use cookies (small files stored on your device) to:

  • Help you stay logged in
     

  • Remember your preferences
     

  • Understand how visitors use our website
     

You can disable cookies in your browser settings, but some parts of our site may not work as expected if you do.

 

5. Data Storage and Security

Your data is securely stored using industry-standard practices. Sensitive information like credit cards is encrypted and handled by secure, PCI-compliant providers. While we do our best to protect your data, no system is 100% foolproof.

 

6. Your Rights (Canadian Privacy Laws)

As a Canadian resident, you have the right to:

  • Access the personal info we have on file
     

  • Correct or update your information
     

  • Request deletion (unless we’re required to keep it for legal reasons)
     

  • Opt out of marketing communications anytime
     

To make a request, email us at sales@staygolden.ca.

 

7. Children’s Privacy

Our website is intended for customers 13 and older. We do not knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us so we can remove it.

 

8. Changes to This Policy

We may update this Privacy Policy as needed. If we make major changes, we’ll post a notice on our website or email you if required.

 

Contact Us

If you have any questions about this policy or how your data is handled:

Stay Golden Custom
4302 PE-13, Hunter River, PE, C0A 1N0
📧 sales@staygolden.ca

 

 

Your cart is empty