Our Guarantee – Stay Golden Custom

At Stay Golden Custom, we stand proudly behind the quality of our products and the care we put into every custom order. Your satisfaction is at the heart of everything we do. That’s why we offer our Stay Golden Guarantee — a promise to make it right if something goes wrong with your order due to our mistake.

Our Commitment

We craft every product using high-quality materials and professional-grade decoration methods to ensure a great result. If you receive an order that contains errors in production, or if something doesn't match the quote you approved, please contact us within 30 days of order completion. We’ll review your issue and offer a fair and timely resolution — whether that means a replacement, a store credit, or another suitable solution.

Email sales@staygolden.ca with your order number, photos (if applicable), and a brief explanation of the issue.

If you have questions about a return/exchange or need support, don’t hesitate to reach out. We’re here to make things right when it counts most.